Ebay Advice

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antrock101
Posts: 128
Joined: Fri May 22, 2009 7:24 am

Re: Ebay Advice

Post by antrock101 » Sat Jun 20, 2009 4:50 am

got an email bk

Hello Anthony,

Thank you for contacting us regarding your buyer "miguel.freitas" who
threatened to leave you feedback if you don't refund £10 of their
postage. I appreciate this opportunity to assist you with this matter.

First of all, please allow me to inform you that with respect to your
feedback concern, I assure you that I have taken the liberty of
forwarding your email to the appropriate department who will be
reviewing the information you've provided. You should be hearing back
from them soon, as they're best qualified to respond regarding your
report.

Meanwhile, I'm sorry to hear about what happened. I am eager to sort
things out for you, unfortunately, situations such as these are
considered by eBay as a member-to-member conflict, which users should
resolve between themselves. The limitations on our responsibility are
explained in detail in our User Agreement, under the heading
"Liability". To read our User Agreement, copy the following link into a
new browser window:

http://pages.ebay.co.uk/help/policies/u ... ement.html" onclick="window.open(this.href);return false;

Moreover, please keep in mind that whether or not you will issue your
buyer a postage refund is entirely dependent upon your discretion. eBay
is not involved in transactions between buyers and sellers and therefore
is not responsible for issuing refunds. I'm afraid that we cannot take
sides in a dispute or communicate with the buyer on your behalf. The way
in which you and the buyer deal with this situation is really a matter
of your own discretion.

Thus, in cases such as these, I would still encourage you to talk to
your buyer through phone and simply discuss this matter with them. A
simple conversation may help in working out a solution that will satisfy
you both.

Here's how to request your buyer's phone number:

1. Click "Advanced Search" in the top right-hand corner of the eBay
homepage.
2. Click "Find Contact Information".
3. Enter the relevant item number. You can find the item number in My
eBay. Click "Search".

We'll then send you an automatic email with the buyer's contact details.
Please be aware that we'll send them your contact details at the same
time. We feel it maintains trust and fairness on eBay if members are
made aware when other members request their contact information.

I know this may not have been the answer you were hoping for, but I hope
I've at least been able to explain things clearly.

Kind regards,

Joe Diago
eBay Trust & Safety
____________________

Learn more about buying and selling safely on eBay. Visit the eBay
"Safety Centre" by clicking on the link at the bottom of the eBay
homepage.
____________________



-----------------------------------------------------------
HOLY FREAKIN MOTHER OF JESUS CHRIST! THAT CASE IS HUGE!

Perhaps you may buy a smaller one.

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bacteria
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Re: Ebay Advice

Post by bacteria » Sat Jun 20, 2009 7:18 am

In other words "you're on your own, buddy".

You have three choices therefore, give him back some money he doesn't deserve to avoid negative feedback, or stick to your guns and "it doesn't matter". There is a third option, what I would do in your circumstances, open a dispute - that way, if he leaves unfair feedback you are far more likely to have it removed.
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antrock101
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Re: Ebay Advice

Post by antrock101 » Sun Jun 21, 2009 3:53 pm

i think i'm gonan tell him to stick it then send his blackmail emails off if he add's negative feedback
HOLY FREAKIN MOTHER OF JESUS CHRIST! THAT CASE IS HUGE!

Perhaps you may buy a smaller one.

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Re: Ebay Advice

Post by mikeyg » Sun Jun 21, 2009 8:20 pm

antrock101 wrote:i think i'm gonan tell him to stick it then send his blackmail emails off if he add's negative feedback
I think this is best. I hate ebay. It's the worst. Happened to my dad before, bought a projector off ebay for $3000 said it was near mint condition. Opened it up and didn't work, we contacted the seller, and he said 'who says mint condition means it works' AND EBAY SIDED WITH HIM :roll: After a year and a half my dad finally gets money back from paypal. $8.12 because that was all the guy had in his account. It sucked. Hopefully yours goes better.

antrock101
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Re: Ebay Advice

Post by antrock101 » Sun Jun 21, 2009 8:44 pm

that sucks, and paypal insurence must have covered it. they cant just give you 8 dollars. Also mint condition defined is like new. new as in working fook ebay
HOLY FREAKIN MOTHER OF JESUS CHRIST! THAT CASE IS HUGE!

Perhaps you may buy a smaller one.

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Taiben
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Re: Ebay Advice

Post by Taiben » Sun Jun 21, 2009 8:50 pm

I wouldnt refund the money. He knew he was paying that much when he bid by bidding hes agreeing to YOUR terms.

Also a word of warning about listing items in other categories. If you get caught at the very least they delete your auction but still charge you for it. At the worse you get your account suspended. not realy worth the risk.
copulate all you goddamn smartasses.

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Re: Ebay Advice

Post by nevermind1534 » Sun Jun 21, 2009 8:56 pm

Taiben wrote:Also a word of warning about listing items in other categories. If you get caught at the very least they delete your auction but still charge you for it. At the worse you get your account suspended. not realy worth the risk.
That's still usually only if somebody reports it, but I still wouldn't do it, because there's a lot of asses out there who will (report it).
Kyo wrote:"does anyone here know how to fly a plane?"

"STAND BACK EVERYBODY, I HAVE A FAKE ID"

antrock101
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Re: Ebay Advice

Post by antrock101 » Mon Jun 22, 2009 10:27 am

this guy is still on at me to pay even tho i forwarded the ebay email to him saying i dont have to pay him, his response was . so what? lol report time in a moment
HOLY FREAKIN MOTHER OF JESUS CHRIST! THAT CASE IS HUGE!

Perhaps you may buy a smaller one.

nevermind1534
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Re: Ebay Advice

Post by nevermind1534 » Mon Jun 22, 2009 10:30 am

antrock101 wrote:this guy is still on at me to pay even tho i forwarded the ebay email to him saying i dont have to pay him, his response was . so what? lol report time in a moment
Don't forward this guy any more emails. You have tracking for that package, I hope? He might try to say that he never got it.
Kyo wrote:"does anyone here know how to fly a plane?"

"STAND BACK EVERYBODY, I HAVE A FAKE ID"

antrock101
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Re: Ebay Advice

Post by antrock101 » Tue Jun 23, 2009 1:47 pm

Ebay did f all about the neg feedback and his blackmail so i've told them i'm willing to take legal action. See what happens, probably cant scare a huge company like that but worth a shot
HOLY FREAKIN MOTHER OF JESUS CHRIST! THAT CASE IS HUGE!

Perhaps you may buy a smaller one.

nevermind1534
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Re: Ebay Advice

Post by nevermind1534 » Tue Jun 23, 2009 2:21 pm

antrock101 wrote:Ebay did f all about the neg feedback and his blackmail so i've told them i'm willing to take legal action. See what happens, probably cant scare a huge company like that but worth a shot
you can have an arbitrator possibly do something about it.
Kyo wrote:"does anyone here know how to fly a plane?"

"STAND BACK EVERYBODY, I HAVE A FAKE ID"

antrock101
Posts: 128
Joined: Fri May 22, 2009 7:24 am

Re: Ebay Advice

Post by antrock101 » Tue Jun 23, 2009 7:53 pm

ebay are just trying to blag me off with bs these are the emails:
--------------------------------------------------
From: "eBay United Kingdom Customer Support" <ukrswebhelp@ebay.com>
Sent: Wednesday, June 24, 2009 2:45 AM
To: "Anthony Ratcliffe" <anthonyratcliffe@hotmail.com>
Subject: UK281844 - Your recent email to eBay Trust and Safety (KMM39779359V7904L0KM)

> Hello Anthony,
>
> Thank you for writing back to us regarding the removal of the negative
> feedback you received from the member "miguel.freitas". Let me take this
> chance to further assist you with this.
>
> I'm sorry to hear that you have to go through this. Due to the fact that
> there are few instances where we are able to remove feedback, good
> members can sometimes still end up receiving feedback they feel is
> inappropriate or unfair. However, unless the feedback meets the removal
> policy guidelines regrettably it cannot be removed.
>
> The decision isn't based on our judgement of how the transaction was
> concluded, or on whether you're to blame for the Feedback you received.
>
> As mentioned in the last email we sent you, a belief that a comment is
> untrue, undeserved or left in retaliation is not one of the
> circumstances in which we'll remove Feedback. We have this policy
> because Feedback is a member-to-member system. If eBay got involved in
> Feedback disputes, Feedback would become eBay's opinion rather than
> members' opinions.
>
> We remove Feedback only in exceptional circumstances, for example if the
> comment contains obscene language, or if eBay receives a court order to
> remove the Feedback. We made some suggestions in our previous email on
> what you can do about the Feedback you received.
>
> To review our Feedback removal criteria, copy the following link into a
> new browser window. Click "Show" next to Additional Information.
>
> http://pages.ebay.co.uk/help/policies/f ... rawal.html" onclick="window.open(this.href);return false;
>
> Furthermore, I also understand that you feel eBay made changes that are
> too unfair for the sellers, please allow me to explain why we made them
> and the benefits they bring to the eBay marketplace.
>
> Thanks for getting in touch about the Feedback system. The changes in
> 2008 generated a lot of comment and I'm happy to explain why we made
> them and the benefits they bring to the eBay marketplace.
>
> We only make significant changes like these when it's clear the old
> approach is no longer working. The original Feedback system left many
> buyers feeling that they couldn't leave honest Feedback without worrying
> about retaliation from sellers. This clearly runs counter to the fun and
> safe shopping experience we want to create.
>
> We feel that allowing buyers to rate sellers honestly will ultimately
> benefit sellers. Honest Feedback helps highlight and reward sellers who
> provide a quality service. Buyers will then seek out these sellers and
> give them more of their business, and feel more confident about using
> eBay and bidding to higher prices.
>
> Protections for sellers
>
> Although we've stopped sellers from leaving negative or neutral
> Feedback, we have expanded and improved the systems in place to protect
> you.
>
> As always, you can report buyers who don't pay using the unpaid item
> process. If the buyer doesn't respond to an unpaid item case, or their
> response doesn't identify an issue with the seller as the cause of the
> problem, then we'll remove any negative and neutral Feedback they've
> left for you.
>
> You can also report buyers who break our rules to Customer Support.
> We'll look into it and take action if we need to. Any buyer who
> threatens to use negative Feedback to force an unfair deal should be
> reported immediately.
>
> Other systems to help protect sellers:
>
> - We encourage all buyers to get in touch with the seller before leaving
> negative or neutral Feedback.
> - We remind buyers to allow plenty of time for their item to arrive
> (particularly with cross-border purchases).
> - We've increased the blocked bidder list from 1,000 to 5,000 user IDs.
> - We've added a number of new options to the Bidder Management tool.
>
> For more details of the changes made to Feedback and protections
> available for sellers, copy this link into a new browser window:
>
> http://pages.ebay.co.uk/services/forum/new.html" onclick="window.open(this.href);return false;
>
> Anthony, I trust that this helps explain why we made the changes we did,
> and reassure you that sellers still have options available to them if
> they have a problem with a buyer.
>
> Kind regards,
>
> Kathy Scott
> eBay Trust & Safety
> ____________________
>
> Learn more about buying and selling safely on eBay. Visit the eBay
> "Safety Centre" by clicking on the link at the bottom of the eBay
> homepage.
> ____________________
>
>
>
> -----------------------------------------------------------
>
> The terms of eBay state that blackmail breaks them, so i have been
> blackmailed and eBay will do nothing about it, why have a EULA if you
> don't
> stick to it. The buyer is unreasonable and wont be contacted how will
> this
> be dealt with? The sellers have no power on ebay anymore i cant even
> leave
> neg feedback for him, yet i have done nothing wrong and i received neg
> feedback. How is that justified?



> --------------------------------------------------
> From: "eBay United Kingdom Customer Support" <ukrswebhelp@ebay.com>
> Sent: Tuesday, June 23, 2009 9:40 AM
> To: "Anthony Ratcliffe" <anthonyratcliffe@hotmail.com>
> Subject: RE:RC=CU0197 You received unfair feedback [170339534745 #UK UK
> $UK
> !42222! 030105 ?01 -01 ] (KMM39752646V46411L0KM)
>
>> Hello Anthony,
>>
>> Thank you for contacting us regarding the negative feedback you
> received
>> from member "miguel.freitas" which you want us to remove. I realise
> how
>> important it is for you to have this issue taken care of, so let me
>> assist you with this.
>>
>> I regret to hear that your transaction with this buyer has caused
>> inconvenience on your part. I do also understand how upsetting it is
> to
>> get negative Feedback if you feel you haven't deserved it.
>>
>> For the Feedback system to be fully effective, it needs to stay
> between
>> members. If eBay got involved in Feedback disputes, people's opinions
> on
>> buyers and sellers would be replaced by eBay's opinion. That's why
> we'll
>> only remove Feedback ratings and comments under very limited
>> circumstances - we won't remove Feedback on the grounds that you think
> a
>> comment is untrue, undeserved.
>>
>> However, please be advised that you can resolve the issue and ask your
>> buyer to revise their Feedback.
>>
>> As the Feedback was left less than 30 days ago, you should contact the
>> buyer to see if there's anything you can do to resolve the issue. If
> you
>> reach an agreement, you can ask them to change the Feedback rating
> they
>> left you. You can find more information about Feedback revision here:
>>
>> http://pages.ebay.co.uk/help/feedback/f ... -faqs.html" onclick="window.open(this.href);return false;
>>
>> If you feel that a Feedback comment you've received is defamatory as
>> defined by the law, we'll remove it if you send us a valid Notice of
>> False and Defamatory Content confirming your belief that the comment
> is
>> defamatory. To find out more about this, copy this link into a new
>> browser window:
>>
>> http://pages.ebay.co.uk/help/community/defam.html" onclick="window.open(this.href);return false;
>>
>> I can confirm that you have already supplied a reply to the feedback.
> By
>> doing so, please be assured that this will help your future trading
>> partners to judge the situation themselves.
>>
>> Furthermore, we appreciate your effort in letting us know about this
>> member and providing us relevant information to further investigate
> this
>> matter. Please be advised that we take reports of members breaking our
>> rules very seriously and always investigate them fully.
>>
>> We'll look into your report as soon as possible, we usually do this
>> within 24 hours. If we think it's appropriate, we'll take action
> against
>> this member (for example a warning or suspension) to make sure eBay
>> stays a safe and reputable place to buy and sell.
>>
>> But as I'm sure you'll understand, member privacy is another of our
> top
>> priorities, and so we can't share details of any action we do take.
>>
>> Once again, I'm sorry to hear you found this piece of Feedback
>> distressing. However, I trust that I've been able to explain things
>> clearly and that you'll understand why we can't remove the Feedback
> for
>> you.
>>
>> Kind regards,
>>
>> Lenny Gresham
>> eBay Trust & Safety
>> ____________________
>>
>> Learn more about buying and selling safely on eBay. Visit the eBay
>> "Safety Centre" by clicking on the link at the bottom of the eBay
>> homepage.
>> ____________________
>>
>>
>>
>> -----------------------------------------------------------
>>
>> Form Message: %42222% 030105
>> D_ID062220091659D_ID/W_ID174643768W_ID/S_ID003S_ID
>> Subject: RC=CU0197 You received unfair feedback [170339534745 #UK UK
> $UK
>> !42222! 030105 ?01 -01 ]
>> User Feedback: 53
>> User State: ?01
>> Browser info: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1;
>> Trident/4.0; GTB6; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET
>> CLR 3.0.30729; Media Center PC 6.0)
>> Help Contact Us Next Gen > You received unfair feedback
>> Item number:
>> 170339534745 $UK
>> Message: Threatened by buyer unless i refunded his postage which ebay
>> emailed and said i did not have to refund and it is a dispute between
>> us.I will not pay him back now i will not be black mailed by users and
> i
>> am willing to take legal action if this unfair feedback is not amended
>> as it is slander. I have enclosed both his email and ebays
> confirmation
>> i have done nothing wrong
>> Email he sent
>> Dear anthonyr1810,
>> Hi, i received the games today and as i suspected you have overcharged
>> me because both packets cost 7.99 + 6.89 = 14.88 GBP. So please refund
>> me in the next 48h or i will have no other choice than leaving you
>> negative feedback and report to Ebay for overcharging. Thanks.
>> - miguel.freitas
>> MY EMAIL TO EBAY AND RESPONSE
>> Member or Item being reported: miguel.freitas 347
>> Message: I recently dispatched an item at 25 gbp standard british rate
>> to portugal, The item was 2.6 in weight at over 30 pounds postage,
>> however i broke the item into to boxes with a total of 15 pounds,
>> leaving 10 pounds for materials and handling fee. The customer is
>> demanding the diffrence of 10 pounds however i do not think i should
>> have to pay this back to him as it was standard rate and covered
> postage
>>
>> and handling for such a heavy item. Was i in the wrong and should i
>> refund him for over charging?
>> He also threatened me with bad feedback unless i refund him which is
>> blackmail and illegal. This is the 3rd email i have sent with no
>> response to ebay. Please respond
>> Hello Anthony,
>> Thank you for contacting us regarding your buyer "miguel.freitas" who
>> threatened to leave you feedback if you don't refund £10 of their
>> postage. I appreciate this opportunity to assist you with this matter.
>> First of all, please allow me to inform you that with respect to your
>> feedback concern, I assure you that I have taken the liberty of
>> forwarding your email to the appropriate department who will be
>> reviewing the information you've provided. You should be hearing back
>> from them soon, as they're best qualified to respond regarding your
>> report.
>> Meanwhile, I'm sorry to hear about what happened. I am eager to sort
>> things out for you, unfortunately, situations such as these are
>> considered by eBay as a member-to-member conflict, which users should
>> resolve between themselves. The limitations on our responsibility are
>> explained in detail in our User Agreement, under the heading
>> "Liability". To read our User Agreement, copy the following link into
> a
>> new browser window:
>> http://pages.ebay.co.uk/help/policies/u ... ement.html" onclick="window.open(this.href);return false;
>> Moreover, please keep in mind that whether or not you will issue your
>> buyer a postage refund is entirely dependent upon your discretion.
> eBay
>> is not involved in transactions between buyers and sellers and
> therefore
>>
>> is not responsible for issuing refunds. I'm afraid that we cannot take
>> sides in a dispute or communicate with the buyer on your behalf. The
> way
>>
>> in which you and the buyer deal with this situation is really a matter
>> of your own discretion.
>> Thus, in cases such as these, I would still encourage you to talk to
>> your buyer through phone and simply discuss this matter with them. A
>> simple conversation may help in working out a solution that will
> satisfy
>>
>> you both.
>> Here's how to request your buyer's phone number:
>> 1. Click "Advanced Search" in the top right-hand corner of the eBay
>> homepage.
>> 2. Click "Find Contact Information".
>> 3. Enter the relevant item number. You can find the item number in My
>> eBay. Click "Search".
>> We'll then send you an automatic email with the buyer's contact
> details.
>>
>> Please be aware that we'll send them your contact details at the same
>> time. We feel it maintains trust and fairness on eBay if members are
>> made aware when other members request their contact information.
>> I know this may not have been the answer you were hoping for, but I
> hope
>>
>> I've at least been able to explain things clearly.
>> Kind regards,
>> Joe Diago
>> eBay Trust & Safety
>> ____________________
>> Learn more about buying and selling safely on eBay. Visit the eBay
>> "Safety Centre" by clicking on the link at the bottom of the eBay
>> homepage.
>> ____________________
>>
>
This message once again does not answer my questions raised I quote:

As mentioned in the last email we sent you, a belief that a comment is
untrue, undeserved or left in retaliation is not one of the
circumstances in which we'll remove Feedback

However Blackmail is against your EULA, to which the buyer did do. Your system of rating sellers but not bidders is a joke. There is no protection for sellers from bidders like "miguel.freitas". who have clearly tried to blackmail me and yet ebay will do nothing about removing the feedback. I forwarded you the message from ebay stating it was at my own digression that i refund the buyer. I have chosen not to, yet his negative feedback still stand despite the fact he is not only breaking the law but EULA aswell. Now can i have a direct answer before i contact a legal advisor will the feedback be removed?
HOLY FREAKIN MOTHER OF JESUS CHRIST! THAT CASE IS HUGE!

Perhaps you may buy a smaller one.

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Re: Ebay Advice

Post by Basement_Modder » Tue Jun 23, 2009 8:19 pm

Threaten the buyer with a lawsuit, not ebay. They will likely back down, after all, if somebody threatened to sue you, wouldn't you back down?
Cheers,
Basement_Modder
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Taiben
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Re: Ebay Advice

Post by Taiben » Tue Jun 23, 2009 9:37 pm

nevermind1534 wrote:That's still usually only if somebody reports it, but I still wouldn't do it, because there's a lot of asses out there who will (report it).
And thats not youre only risk. If you have a nother problem down the line and the item was listed in an incorrect category e-bay can say you violated the EULA and your on your own. For all theyre fancy talk theyre really favoring the buyer a lot more than the seller.
copulate all you goddamn smartasses.

antrock101
Posts: 128
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Re: Ebay Advice

Post by antrock101 » Wed Jun 24, 2009 1:36 am

well they wont remove my feedback, and are avoiding all questions towards his blackmailing techniques
HOLY FREAKIN MOTHER OF JESUS CHRIST! THAT CASE IS HUGE!

Perhaps you may buy a smaller one.

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